Frequently Asked Questions

Here you will find answers to your questions

I’m a registered user and can’t remember my password. What should I do?

Not a problem. Please go to the login page and click on "Forgot Your Password?" and we will email you a replacement password to the email you registered with on the site.

Can I return a product

Sure!
If you find that the product is faulty or unsatisfactory in anyway, we will happily exchange it.

However if you buy something by mistake or change your mind we will be unable to exchange it.

How much does shipping cost?

We think it should be easy to buy products, so we made our shipping costs pretty darn straight-forward:

We have a flat rate shipping depending on your postal Code

Do you sell only in Australia?

Unfortunately at this time we only ship to destination addresses in Australia. We are working on enabling a broader audience to enjoy Back2Earth Health Foods.